Privacy Policy

1. Overview

PIXELO (“we”, “us”, “our”) is a graphic design studio operating via business.shuraim@gmail.com and WhatsApp/Phone 0300 882 2003 (international: +92 300 882 2003). By using our website or contacting us, you agree to this Privacy Policy. If you don’t agree, please do not use the site.

2. Information We Collect

We only collect what you voluntarily provide:

• Contact details: Name, WhatsApp/phone number, email when you fill the contact form or message us.
• Project details: Brand name, service required, message, files/references you share.
• Technical (limited): Basic anonymous analytics (e.g., page visits) if you visit the site — no selling of data.

We do not collect payment card data on this website. Payments, if any, are handled via direct discussion on WhatsApp/email with mutually agreed methods.

3. How We Use Your Information

• To respond to inquiries and provide design services & quotations.
• To deliver concepts, revisions and final files.
• To communicate updates via WhatsApp or email (you chose).
• To improve our work and service (e.g., anonymized stats).

We never sell or rent your personal data.

4. WhatsApp & Email Communication

Our contact form is linked directly to WhatsApp: when you click “Send via WhatsApp” your browser opens https://wa.me/923008822003 with your message — data is not stored on our server. Email inquiries go to business.shuraim@gmail.com. WhatsApp messages are subject to WhatsApp’s own privacy policy.

5. Data Sharing

We share data only when necessary:

• Service providers needed to deliver your project (e.g., stock assets, printing partners — only if you approve).
• Legal compliance — if required by law or to protect our rights.

We do not share with advertisers or data brokers.

6. Data Retention

We keep project communications for up to 24 months to handle re-orders, revisions or work references (with your permission). You can request deletion anytime by messaging 0300 882 2003 or emailing business.shuraim@gmail.com — we will delete within 30 days unless legal retention is required.

7. Your Rights

You can request to: access, correct, delete, or restrict processing of your data. Contact us via WhatsApp 0300 882 2003 or email business.shuraim@gmail.com. We will respond within 7 working days.

8. Cookies

This site currently uses no tracking cookies beyond basic hosting. If we add analytics cookies in future, this policy will be updated and you will see a cookie notice.

9. Data Security

We take reasonable steps to protect data (secure email, device passwords, limited access). However, no internet transmission is 100% secure. Sharing via WhatsApp is encrypted end-to-end by WhatsApp.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

11. External Links

Our site may link to WhatsApp, email clients or work drives. Their privacy practices are their own — please review them separately.

12. Changes to This Policy

We may update this policy. Changes will be posted here with a new “Last Updated” date. Continued use means acceptance.

13. Contact Us

Questions about privacy? Reach PIXELO directly:
WhatsApp / Phone: 0300 882 2003 (+92 300 882 2003)
Email: business.shuraim@gmail.com
Working Hours: Mon–Sat • 10:00 AM – 8:00 PM (PKT)